Terms of Service, Refund Policy & Privacy Center
Effective Date: October 2026 • Applies to all bespoke digital invitation suites, companion event websites, gift vouchers, and encrypted photo & video vaults purchased worldwide.
✓ 30-Day Event Cutoff Protection
✓ Zero-Knowledge AES-256 Vault Privacy
✓ US State & Federal Consumer Law
✓ EU / UK Consumer Rights & GDPR
✓ Australia ACL • Canada PIPEDA • Asia-Pacific DPA
1. Refund, Cancellation & Event Lead-Time Policy
Because Lovely Day Invitations delivers bespoke, immediately usable digital event stationery, interactive RSVP websites, and private cloud media allocations, our refund policy is structured to give advance planners fair time to review their order before activating it while preventing short-notice event usage followed by post-use refund requests.
Mandatory 30-Day Minimum Event Lead-Time Rule: To qualify for any cancellation or refund review, your scheduled Event Date must be at least thirty-one (31) calendar days after the original purchase date. Orders placed for events occurring thirty (30) calendar days or fewer from the date of purchase are strictly Final Sale and non-refundable at the moment of checkout.
| Order Scenario | Time Since Purchase | Event Date Lead Time | Activation / Usage Status | Refund Eligibility |
|---|---|---|---|---|
| Unredeemed Order (Advance Event) | Within 48 hours of purchase | 31+ calendar days after purchase date | Activation Key unredeemed (0 guest views, 0 RSVPs, 0 uploaded files) | ✓ 100% Full Refund Eligible |
| Short-Lead / Near-Term Event | Any time | 30 calendar days or fewer from purchase date | Any status | ✕ Final Sale (Non-Refundable) |
| Activated or Published Suite | Any time | Any date | Activation Key redeemed, subdomain/link claimed, media uploaded, or shared with guests | ✕ License Consumed (Non-Refundable) |
| Expired Review Window | More than 48 hours after purchase | Any date | Any status | ✕ Non-Refundable (Activation Key remains valid for 12 months) |
| Purchased Gift Voucher | Within 48 hours of purchase | Recipient's event is 31+ days away | Gift Key completely unredeemed | ✓ Refundable to Original Buyer Only |
| Custom Event Domain Add-On | Any time | Any date (even 31+ days) | Bespoke 1-year domain registration | ✗ Final Sale / Non-Refundable |
1.1 Definition of "Unredeemed / Unused State"
- An order is eligible under the 48-hour review window (for events 31+ days out) solely before the Order Activation Key (`LUM-XXXX-XXXX`) is redeemed on `/activate` to provision a live event subdomain/link.
- Once an Activation Key is redeemed, custom event slugs/subdomains are reserved, custom photos/videos/QR codes are uploaded, or a single guest visit or RSVP is recorded, the bespoke digital product has been performed and consumed in full and cannot be returned or refunded.
- Customers are encouraged to use our free interactive Boutique Preview (including live text, color palette swatches, and envelope opening ceremonies) prior to completing payment to ensure complete satisfaction with their chosen design.
1.2 Storage Upgrades, Add-Ons & Complimentary Gift Vouchers
- Custom Event Domain Add-On (1-Year Registration): Custom domain registrations are bespoke third-party registry commitments purchased upfront for a full 1-year term and cannot be cancelled or refunded once provisioned (exempt as bespoke goods/services, including EU Consumer Rights Directive Art. 16(c)). Any order including a Custom Event Domain is Final Sale / Non-Refundable, regardless of event date lead time or key activation status.
- Custom Domain Ownership & Post-Event Transfer: Concierge 1-year domains registered by Lovely Day Invitations (
.com,.net,.org) are held in managed custody during your 1-year celebration term so automatic DNS routing and TLS/SSL provisioning work without manual configuration, with auto-renewal turned off by default so you are never billed unexpectedly for Year 2. Upon request submitted before the 1-year expiration (and after ICANN's mandatory 60-day post-registration lock), Lovely Day Invitations will unlock the domain and issue an EPP/Authorization transfer code at no extra fee so you may transfer direct registrar ownership to your personal registrar account. Customers who connect a domain they already registered independently retain 100% direct registrar ownership at all times. - Storage & Hosting Extensions: Once cloud storage quota is allocated to an active event vault or hosting duration is extended, capacity is reserved immediately and is non-refundable and non-proratable.
- Complimentary / Promotional Gift Vouchers: Complimentary packages issued by Lovely Day Invitations carry zero cash value (`$0.00`) and cannot be exchanged or refunded for currency.
1.3 Chargeback & Post-Event Dispute Protection
Initiating a payment card dispute or chargeback after redeeming an Activation Key, sharing an invitation link with guests, or hosting an event constitutes friendly fraud and a material breach of these Terms. Lovely Day Invitations maintains cryptographic audit logs (purchase consent timestamp, Activation Key redemption timestamp, custom configuration updates, and guest RSVP/upload counts) which are submitted to issuing banks and payment networks as conclusive evidence of digital delivery, and immediately suspends any disputed live event link.
2. Country & State Statutory Consumer Rights
Our policies are drafted to comply with mandatory consumer protection laws across the jurisdictions in which we sell:
- European Union, EEA & United Kingdom (Directive 2011/83/EU Art. 16(m) & UK Consumer Contracts Regulations 2013 Reg. 37): Under EU and UK consumer law, buyers generally hold a 14-day cooling-off right for distance contracts except for digital content not supplied on a tangible medium once performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal. At checkout and upon Activation Key redemption, buyers expressly request immediate digital issuance and acknowledge the waiver of the 14-day withdrawal period upon activation. Where an EU/UK buyer has not redeemed their Activation Key and their scheduled event is more than 30 days away, statutory withdrawal rights for unperformed digital keys are honored in accordance with applicable local law.
- United States (Federal FTC Rules & State Statutes — California Civil Code § 1723, New York GBL, Texas, Illinois, Florida): All final-sale conditions (events scheduled within 30 days of purchase and activated digital licenses) are conspicuously disclosed directly above the payment confirmation button prior to purchase. All packages are one-time fixed-term purchases (6, 12, or 24 months) with zero hidden recurring subscriptions or automatic credit card rebilling.
- Australia & New Zealand (Australian Consumer Law — Competition and Consumer Act 2010 Sch. 2 & NZ Consumer Guarantees Act 1993): Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law or New Zealand CGA. Nothing in Section 1 excludes or limits your statutory right to a replacement, repair, or refund solely in the event of a verified major technical failure of the platform that renders the digital invitation unusable and cannot be remedied within 48 hours of written notice to support. Change of mind, event postponement/cancellation, or date changes do not constitute a technical defect.
- Canada (Ontario CPA, Quebec CPA, BC BPCPA) & Asia-Pacific (Philippines RA 7394 Consumer Act & DTI E-Commerce Guidelines, Singapore CPFTA): Total pricing, currency selection, package inclusions, and digital activation terms are transparently itemized before checkout authorization.
3. Master Terms of Service, Licensing & Acceptable Use
- Single-Event Personal License: Each purchased Activation Key grants one (1) non-transferable, non-exclusive license to customize and host a single celebration event for the selected hosting term (6, 12, or 24 months). Commercial resale, scraping, or redistribution of our 3D embossed paper-art designs, WebGL shaders, or opening ceremony animations is strictly prohibited.
- Storefront Placeholders vs. Live Hosted Invitations: Designs displayed on our main boutique storefront are read-only demonstration samples. Pre-purchase visitors cannot upload personal photographs or videos to sample pages. Upon payment and Activation Key redemption, your live invitation is hosted on an isolated guest URL / dedicated event subdomain (`<your-event>.<domain>`) completely separate from our retail shopfront.
- Host Content & Music Responsibility: Every celebration suite includes licensed, real studio-recorded acoustic instrumental soundtracks by default. If an Event Host chooses to upload custom audio (MP3/WAV), photographs, or video messages, the Event Host warrants that they hold the necessary personal rights or permissions for private non-commercial sharing with their invited guests.
- Activation Key Validity: Unredeemed Activation Keys and Gift Vouchers remain valid for redemption for twelve (12) months from the date of issuance, after which your selected 6-, 12-, or 24-month live hosting clock begins upon activation.
4. Private Vault Isolation & Client-Side AES-256-GCM Encryption
Client-Side Authenticated Encryption (`AES-256-GCM` + `PBKDF2-SHA256`): When Private Vault Encryption is active on your event, vault photos and video clips are encrypted inside the browser using WebCrypto `AES-256-GCM` with `PBKDF2-SHA256` (`210,000` iterations, unique random 16-byte salt and 12-byte IV per file, domain-separated by event handle) before transmission to cloud storage.
- Ciphertext Storage & Shared Passcode Scope: Cloud storage receives encrypted `ATELIER_ZK01` binary blobs for vault uploads rather than raw media files. Please note the practical key-sharing boundary: when you share your Guest Wax Seal / Vault Passcode with invited guests so they can unlock your invitation and view or contribute vault memories, anyone holding that passcode can decrypt approved vault media for that event.
- What Remains Operational Metadata (Unencrypted): Event configuration, published companion website text and editorial layout images, RSVP guest responses, upload timestamps, file byte sizes, and host moderation states (`pending` vs. `approved`) are stored as structured application data so your RSVP tracker, companion website, and moderation controls can operate.
- Host Moderation & Key Custody: Guest-submitted vault uploads are held in a pending queue until approved by the Event Host in the Host Portal. Keep a copy of your Host Portal password and Event Vault Passcode; if an unstored vault key is lost, client-encrypted media blobs cannot be decrypted by support.
- Per-Event Isolation & Search Blocking: Private celebration suites, Host Portals, and guest vaults are served with `X-Robots-Tag: noindex, noarchive, nosnippet` headers to prevent indexing by compliant search engines.
5. Worldwide Privacy Policy & Automated Post-Event Data Purge
We act strictly as a confidential Data Processor on behalf of the Event Host (the Data Controller for their private guest RSVP list and photo booth) in accordance with EU/UK GDPR, US CCPA/CPRA, Canada PIPEDA, Australia Privacy Act APPs, Singapore PDPA, and the Philippine Data Privacy Act (RA 10173):
- Zero Ad Tracking or Data Brokerage: We never sell, rent, profile, or share Event Host or Guest names, email addresses, dietary notes, or uploaded media with advertisers, data brokers, or third parties.
- International Payment Security: Payment card numbers, Apple Pay, Google Pay, and international local wallets are processed exclusively by our PCI-DSS Level 1 certified international payment partner over `TLS 1.3`. We never store credit card numbers on our servers.
- Instant Self-Service Data Export & Erasure: Event Hosts may export their complete RSVP guest list (CSV) and download all vault media at any time, and may trigger immediate permanent erasure of all guest data with one click inside their Host Portal.
- Hosting Expiration & Automatic Permanent Purge: Upon the conclusion of your purchased hosting period (plus a 30-day download grace window for the Event Host), all event records, RSVPs, and encrypted storage blobs are permanently and irreversibly purged, freeing your data from cloud storage automatically.